Stakeholder Update
Spring 2026
New Year, New Goals
Stability and Growth.
As we move from an extremely busy 2025 into the new year, the organisation remains focused on stability and growth for all services. Sustainability is a key focus for our core operational processes, something which we will continue to implement and build on from the previous year as we continue to grow our workforce.
With the addition of the ADHD Reviews and Assessments services to our repetoire, our workforce has continued to grow to support patient demand and assist our partner PCNs and Practices. HR and Workforce colleagues continue to support staff during a period of rapid growth and prepare our workforce for the challenges ahead.
We have started 2026 as we mean to go on - supporting our local Primary Care providers and giving back to our local communities.
ADHD
Adult ADHD Services
The clinical workforce behind the Adult ADHD Services continues to grow, with experienced clinicians with varying backgrounds joining the force. GPs, Pharmacists, Mental Health Practitioners and more have chosen to join us, receiving the appropriate training to ensure they can provide accurate diagnoses and advice in both our Assessments and Reviews services.
Across both services we currently have 24 fully qualified clinicians, with more clinicians being interviewed and trained. To utilise the range of backgrounds our clinicians come from, we plan to implement a patient pairing process, where patients will be paired with certain clinicians depending on their needs, as some clinicians may be able to provide them with more appropriate advice and guidance for their care.
ADHD Reviews
We have received great feedback from patients for our ADHD Reviews service, with our patient feedback score coming in at 4.33/5. All feedback we have received has allowed us to develop our service into a more robust and desirable patient experience, and we welcome our patients to provide us with as much feedback as possible.
Vertis is still encouraging practices to refer patients into the service that were due for a review in 2025 - we’d like to see as many patients as possible and would recommend practices refer patients in before the end of April 2026.
ADHD Assessments
The current waiting list for assessments is between 10-12 weeks depending on if patients would like medication for their condition or not. We are continuing to recruit for this service, as our aim is to keep this time continually below 3 months.
Your Health.
All good things must come to an end…
The Your Health service has been an outstanding community service since its inception, providing Covid-19 vaccinations, health checks, signposting, advice and guidance to patients throughout Worcestershire who otherwise would’ve missed out - going so far as becoming an award-winning service that has genuinely changed the lives of hundreds of patients for the better.
Your Health has dedicated so much time and effort to reaching into the hearts of our local communities, something which PCNs and patients alike have highly valued.
However, at the end of March the Your Health service will be decomissioned. Vertis will be working closely with the ICB to look at alternative outreach solutions, using our learnings and experience from this service to ensure local communities have access to essential healthcare.
NHS Herefordshire & Worcestershire have provided more information on the decomissioning of the Your Health service:
“Following a detailed review of the service in 2025, analysis of the outcomes has concluded that there are more effective and sustainable ways to deliver this type of outreach programme.
Therefore, the service, in its current format, will be coming to an end on 31 March 2026.
Over the coming months, we will be working together with partners and providers in each county to find a sustainable way to continue to deliver similar services. This may include locating the service in community venues where people are familiar with their surroundings, and comfortable accessing the location and where follow-up work can take place.
Together, we remain fully committed to exploring a wide spectrum of outreach opportunities that build on the successes of the pilot, take the learning and strengths of this pilot, and can be sustained over a longer term within available resources.
During 2026, Worcestershire’s Public Health Team will build on an approach developed in the Westlands across other Worcestershire communities to include:
Targeting those that don't routinely leave the house in each of the PCN priority neighbourhoods.
Offering training to PCN & VCSE staff to better enable neighbourhood/community work and engagement (including co-developed listening events in each PCN)
Engaging the most vulnerable and socially isolated, particular focus on vulnerably housed people - informed by practice level data, district nursing and adult social care insight.
We thank you for your ongoing collaboration and support as we develop a new outreach approach for patients across Herefordshire and Worcestershire."
Well.
Losses to be proud of.
Usually, losses in a business are not something to celebrate. However, that’s different when it comes to weight loss success stories from patients.
Throughout 2025, the GLP‑1 service continued to support patients seeking structured, clinically supervised weight‑loss treatment, offering competitive pricing and monthly video consultations with trained clinicians.
Patient adherence remained strong, with treatment plans progressing steadily through dose‑escalation pathways as clinically appropriate.
Across the year, of 67 patients who received repeat consultations, there was a collective total weight loss of 866kg, averaging 5.5kg per month. Outcomes varied based on baseline BMI ranges, but all patients were closely monitored to ensure safe and effective dose titration.
The service maintained transparent, fixed‑pricing models once patients reached their target dose, supported by a clear subscription structure and accessible online information. Engagement remained positive, with good uptake from Worcestershire patients and consistent clinical oversight through monthly reviews.
For January 2026, we offered £15 per month off patients’ first three months with the service. While this is relatively un-competitive against other market offers—with many providers offering rates below the cost of medication to induce customers to sign up—we have observed providers such as Juniper now removing the face-to-face element of their prescribing from their regular monthly offer, leaving Well as one of the only providers with this element of clinical governance in place.
Wider Services.
Small scale, big impact.
Our wider services provide vital support to local healthcare partners, and while they may be smaller in scale than services such as our ADHD services, they definitely have a big impact on the system as a whole.
PCO
Vertis continues to deliver the Primary Care Overflow service in Worcester and Malvern, allowing patients to receive appointments when they otherwise wouldn’t have access. We continue to collect service feedback from patients via surveys, which identify the value of various Primary Care services and how they reduce strain on the wider system.
To give an idea of the effect PCO has, 36% of patients who used PCO in Worcester said they would have visited Worcester Royal A&E if this service was not available. Similarly, 20% of patients in Malvern also would’ve made the journey.
PCU
We have been working really closely with stakeholders of Worcestershire Acute Hospitals Trust to refine this service after feedback from the workforce involved - this includes streamlining the patient journey between A&E and PCU. Helping to relieve the pressures faced by A&E is a vital task and one which we haven’t taken lightly.
PCU GPs were able to see almost 1000 patients in December alone, with 87% discharged from hospital without needing further treatment.
nMABS
This service will also be coming to an end alongside the Your Health contract. As we know this service is an important one for practices, we will be keeping practices up to date with a new referral pathway.
UCR
GPs in this service were moved to SPoA in the autumn, with clinicians working face-to-face during the day and remotely in the evenings. We are working closely with the Health and Care Trust to optimise this service.
HR & L&D.
Our 2026 Strategy.
This HR Strategy sets out how Vertis Health will strengthen the people infrastructure that underpins safe, sustainable clinical and organisational delivery.
It reflects a deliberate shift away from reactive people management towards clearer standards, stronger capability and more consistent governance. The focus is on enabling confident line management, supporting staff wellbeing in a structured and humane way, and ensuring HR itself operates with clarity, assurance and accountability.
The strategy has been designed to support the organisation’s wider objectives and to provide leaders with predictable, reliable HR support and insight. It sets out what colleagues can expect from HR and the standards HR will apply across services and PCNs.
Marketing.
Keeping our local communities informed.
At Remedy, we’ve continued to support our local healthcare systems by creating and managing cost-effective campaigns for a range of services. Using our experience and learnings from running award-nominated campaigns such as Home for Lunch, we’ve provided exceptional results for new campaigns and helped to spread awareness for much needed services.
Firstly, we ran a campaign for the pilot of WorkWell - with Herefordshire & Worcestershire being a test-bed for this service, and one we believed would be an immense help for people in our local area, our goal was to utilise as many advertising channels as possible within the budget.
Across the campaign, which ran from June - December 2025, we achieved an estimated 2.3 million impacts using social media, print, TVOD, billboards, digital screens and bus shelter adverts. We also achieved around 27,500 landing page views to the WorkWell page.
WorkWell has now been extended nationally, and we are hard at work building a new campaign for this service locally, utilising the most effective channels from the previous campaign as well as new channels to reach the most appropriate audience.
Remedy also ran some smaller campaigns alongside national advertising:
Dental Urgent Access: A quickfire campaign to advertise emergency or urgent dental appointments over winter, using national assets. We ran a short 2-week social media campaign, pulling just under 300,000 impressions.
Pharmacy First: Also using national assets, as well as videos from local pharmacists, we ran a month-long social media campaign to educate patients on pharmacies, aiming to assist local A&E departments with winter pressures. This campaign pulled over 2.2 million impressions.
Our current campaigns include WorkWell as mentioned previously, as well as a year-long campaign for the Cancer Alliance, raising awareness on 5 key cancers. During the campaign, we will be advertising to help spread the word during Cancer Awareness Months, using different channels depending on the cancer being advertised for.
So far we have ran a 2-week campaign during January for Cervical Cancer - this short social media campaign pulled almost 1 million impressions across Meta and Google, reminding people of the importance of having their cervical smear tests and getting their symptoms checked.
Thank you for reading, and for being part of the Vertis Health community.
Claire Goodall
CEO, Vertis Health